Policies


SHIPMENTS AND RETURNS

TRD UK LTD ship all the placed orders everywhere in the UK and all around in European countries, also include shipments to P.O. Boxes, and U.K. or international APO/FPO addresses. TRD UK LTD also ship via dominant carriers to any continental U.K. targeted place. Our registered UK based store TRD UK LTD has a policy to deliver services as well as products to the Credit or Debit Card address only, if the delivering policy is not suitable please don’t hesitate to contact us. All your orders are tracked accordingly and completely guaranteed.

About our delivery service

TRD UK LTD offer FREE standard delivery on all placed orders in all around UK only. Charges will apply if the placed order is from any continental of European countries. There are two ongoing delivery methods for shipping your orders from www.trdelectronics.co.uk:

Standard:


  • 2 to 3 business days
  • Free delivery in all around UK only
  • 4 to 5 business days (depends upon the country inside EU)
  • Charges applicable 

Express:


  • Delivery on Next day
  • Charges applicable 
  • 4 to 5 business days (depends upon the country inside EU)
  • Charges applicable 

The total business days include 5 business days from Monday to Friday, excluding Saturday and Sunday.
The overall shipping cost is calculated on a "per pound" basis and is completely depend on the above mentioned shipping method you select (Standard, Express). When the order properly ships to the destination, we will inform you through an email. In the notified email, there will be a tracking number for your shipping order. We highly encourage you to track your order online or on the phone with the carrier. Be sure to contact us if anything feels odd with the progress of the shipping package.

Shipping Cut-Off Time

We put our great shipping efforts to ship orders placed before the shipped package cut off of 9:30pm the same business day. Orders placed on Saturday or Sunday will readily ship the next business day.

Undelivered Packages

Kindly provide a genuine and full physical shipping address for your order’s delivery. Orders that are not delivered or need to be re-routed due to a wrong or incomplete shipping address are subject to a re-shipping fee, at the discretion of TRD UK LTD. Any ordered package that is refused as undeliverable will be subject to charge some fee from subject, if any order found faulty, there will be no applicable charges if the package returned with its original packing and other accessories by subject. Exchanging policy of faulty package will be valid till 48 hours while in the case of refused order, it will be valid till 14 days.

Tracking

If your package is delayed for a long length of time, or if the carrier has delivered the shipment but you have not taken ownership of it, we will attempt to begin a tracer investigation upon your humble request. This whole process takes up to 7 business days.

Returns

We refund any retail ordered product shipped for return within 15 days of receipt. The package must be returned in the same condition as it was delivered. Original delivery charges are not refundable in any case except in certain circumstances. Please take a serious note on the following requirements:

  • The returned products must be without any condition of wear, with complete inserts and accessories and also in their original packing.
  • Requests for order returns after 14 days will not be granted.
  • Customers from remote areas firstly contact us for shipment on TRD official number which is provided on www.trdelectronics.co.uk
  • All returned orders must require a Return Material Advice (RMA) number. Please do contact for a RMA number before deciding a return.
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